View source for Contact Square-Enix

[[File:GM.jpg|right|link=]]

=== '''Important Announcement: FFXI Support Channel Update''' ===

'''Effective September 30, 2025, Final Fantasy XI will no longer offer phone support.''' - [http://www.playonline.com/ff11us/polnews/news27463.shtml Transition from Phone Support to Digital Channels]  

All technical assistance for Final Fantasy XI, PlayOnline services, and your Square Enix Account will be handled through digital channels. The FFXI support team will still be available via email and webchat.

* '''Primary Support Portal:''' [https://support.na.square-enix.com/]

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=== '''How to Get Assistance''' ===

==== '''Online Support Forms''' ====

* '''Square Enix Account Service:''' [https://support.na.square-enix.com/contact.php?id=496&la=1 Help Form Link]
* '''Final Fantasy XI & PlayOnline Service:''' [https://support.na.square-enix.com/contact.php?id=20&la=1 Help Form Link]
* '''Report Cheating (Special Task Force):''' [https://support.na.square-enix.com/form.php?fo=17&id=20&la=1&p=0 Report Form Link]
* '''Report RMT (Special Task Force):''' [https://support.na.square-enix.com/form.php?fo=18&id=20&la=1&p=0 Report Form Link]
* '''Report In-Game Bugs:''' [http://forum.square-enix.com/ffxi/forum.php Official Forum Link]
* '''GM Item Recovery Services:''' [http://support.na.square-enix.com/faqarticle.php?id=20&la=1&kid=12645 Information Link]

==== '''In-Game Assistance (Call a GM)''' ====

[[File:GM Icon.png|18px|link=]] GMs can assist with issues like being stuck or experiencing harassment from other players. To place a call for a GM in-game:

# Open the '''Main Menu'''.
# Select '''Help Desk'''.
# Select '''Help Desk''' again.
# Choose the option from the list that best fits your issue and fill out the form.

::[[File:GM Help Desk2.jpg|link=|300px]][[File:GM Help Desk1.jpg|link=|300px]]

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=== '''Discontinued Phone Support (Effective Sept. 30, 2025)''' ===

The following phone numbers will no longer be in service for FFXI support after September 30, 2025:

* <s>1-858-790-7529</s>
* <s>1-310-846-0345</s>

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=== '''In Game Item Recovery''' ===

[http://support.na.square-enix.com/faqarticle.php?id=20&la=1&kid=12645 Information regarding GM Item Recovery services.]
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